Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our platform.

Account Information

• Name, email address, and phone number
• Location and preferred areas of interest
• Account credentials

Agent Profile Information

• Company name and license information
• Profile photo and professional details
• Contact information for business purposes

Usage Data

• Pages visited and features used
• Search queries and property views
• Device information and browser type
• IP address and approximate location

Communications

• Messages between buyers and agents through our platform
• Inquiry forms and contact requests
• Customer support communications

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our marketplace services
• Connect property seekers with verified agents
• Process payments and subscriptions via M-Pesa
• Send notifications about listings, messages, and account updates
• Analyze platform usage to improve user experience
• Detect and prevent fraud and security issues
• Comply with legal obligations

3. Information Sharing

We may share your information in the following circumstances:

With Agents

When you submit an inquiry or contact request, your information is shared with the relevant agent to facilitate communication about the property.

With Payment Processors

We share necessary payment information with M-Pesa (Safaricom) to process transactions for subscriptions and premium features.

With Analytics Providers

We use Google Analytics to understand how users interact with our platform. This data is anonymized and used for platform improvements.

With Legal Authorities

We may disclose information when required by Kenyan law, court order, or government request.

We do NOT sell your personal data to third parties.

4. Data Storage & Security

We take the security of your data seriously:

• Data is stored on Supabase cloud infrastructure with industry-standard security
• We use encryption for data in transit (HTTPS) and at rest
• Access controls and authentication protect your account
• Regular security reviews and updates are performed

While we implement safeguards, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Portability: Request your data in a portable format

To exercise these rights, contact us at admin@afriqahome.com

6. Cookies

We use cookies and similar technologies to:

• Essential cookies: Required for authentication and core functionality
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Google Analytics for platform insights

We do not use advertising cookies. You can control cookies through your browser settings, though some features may not function properly without essential cookies.

7. Data Protection (Kenya)

Afriqahome is committed to compliance with the Kenya Data Protection Act, 2019. We process personal data lawfully, fairly, and transparently. For data protection inquiries, contact our Data Protection Officer at admin@afriqahome.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at admin@afriqahome.com